To eliminate work, districts often turn to online payment solutions for schools. Aside from streamlining work for staff, these online payment services for schools make it easier for parents to pay fees.
Before choosing a software to manage school money or online payments, you should consider a number of factors, particularly the implementation process. During our decades of work with schools, we've heard several horror stories of a slow, costly and painful implementation process.
That's why we outlined a smoother implementation process that ensures an easy setup of an online payment processing system. The process below outlines the steps Vanco takes to ensure districts using our K-12 software have a pain-free implementation.
You'll also find valuable implementation tips and learn what to expect during the process. Let's get started!
Online Payment Software Kickoff Meeting
The kickoff call is where the rubber meets the road in the implementation process. Your implementation specialist will review your welcome document to ensure all your concerns are addressed early on. This implementation call for our RevTrak Web Store, Vanco's online payment software, will take anywhere between 30-60 minutes via a Zoom meeting.
Here’s a breakdown of the details we’ll discuss during the kickoff call:
What are your goals during the implementation process? Whether you need a fast launch or are concerned about managing the technical side of things, your implementation specialist will help you define your goals and create a strategy that is aligned with your priorities and will ensure a successful implementation.
B) Decision Making:
During the kickoff call, we’ll handle some of the serious decision making the process requires. In addition to outlining goals, during this call, you’ll identify the Web Store tiles and fees you need to be built. Topics touched on will include fees, integrations, timelines and more. We use this information to build a custom Web Store that is outfitted with all the features your district will need to successfully collect and manage payments and fee collection.
C) Communication Schedule:
We’ll set up a schedule for regular communication to ensure we stay aligned throughout the implementation process.
Your implementation specialist will help to get you and your team trained on the management and function of your new Web Store. Your specialist will provide some basic training alongside valuable training resources that you can view on your own time. Chief among these resources will be our native Learning Center, which features a vast collection of helpful How-To articles and training videos. Your implementation specialist will show you how to access these videos at any time via the Portal.
2) Pre-Launch Phase and Review
During this phase, our team is hard at work building your new Web Store based on the details provided during the kickoff meeting. We'll be building all of the items on your Web Store, including any required fees you'd like to be able to assign. This is also the time when we work to integrate your Web Store with any other technologies you're currently using, like your student information system, food service software and others.
Once we have your Web Store built, we'll run through a pre-launch checklist to confirm that everything is working well and was built to your specifications. You will have the opportunity to access the Web Store and provide feedback regarding any changes that need to be made. At this time, you’ll receive additional training on how to use the admin portal which will allow you to control your Web Store.
Once you’ve given us feedback on the Web Store, our team will get started on making necessary updates and additions before receiving final approval for launch.
3) Going Live and Implementation
After receiving final approval, the Web Store is ready to go live. We’ll get the ball rolling on marketing materials. It is important to effectively communicate to students and families about your district's new payment and fee processing software to ensure a successful launch and drive use. We’ll draw up customized marketing materials that include parent flyers with information about how to use the new Web Store. From there, your store will be launched on a predetermined date.
Congrats on the successful launch of your new RevTrak Web Store! Once your Web Store has gone live, we’ll provide you with the client services contact information, so that you can always get in touch with one of our team members when you need support. Our client services team will be able to make adjustments and provide essential maintenance to ensure that your Web Store is successful long after its launch.
Keys to Successful Implementation
Although every launch is unique, there are tried and true methods that help to ensure a successful implementation. We’ve put together some of the key predictors of success for our Web Store users to help you get the most out of the launch process.
1. We’re here to help. Get in touch whenever you need us.
Consistent effective communication with your implementation specialist will go a long way to achieving implementation success early on. If you have questions or need help, call your implementation specialist who will help you find the solutions you need and to resolve any issues you may be having. Your implementation specialist is as dedicated to your success as you are!
2. Make it easy to find payment links on your website.
When parents visit your website, don’t make them hunt for the right payment link. We can send your IT team a payment button to add to your district website, which will bring families directly to the payment portal. Want to go the extra mile? We offer informative parent flyers for schools to distribute to families. These flyers help ease the transition to RevTrak.
3. Nominate a resident implementation representative.
Having a dedicated implementation representative on the school’s side of things streamlines the process. Our team and your representative can communicate more effectively through a simplified chain-of-command. Avoid email chains, bloated inboxes, and missed messages, and support efficient communication.
4. Know your go-live date.
Our commitment to helping clients get the most out of their RevTrak implementation means minimizing the time it takes to launch your store. We ask that clients give us a goal date for when they want to begin accepting parent payments to make their launch as efficient, as possible. Generally, implementation can take anywhere between 14 to 60 days, depending on client needs outlined during the kickoff call. Setting a go-live date upfront ensures that the project is planned and optimized to hit that goal.
5. Utilize the training resources.
Although you’ll find plenty of helpful instruction and launch tips through the calls with your implementation specialist, there’s no matching the value of our training videos. Set aside an hour (that’s it!) to watch one of our live Zoom or pre-recorded videos to get better acquainted with the new software you’ll be managing. These training videos will be made available to all new clients of RevTrak.
Get a Front-Row Seat to a Demonstration of School Money/Online Payment Software
Now that you've learned about the implementation process for online payment software. Take just seven minutes to watch an online demo of Vanco's RevTrak Web Store.
This short demo will show you how easy it is to simplify the payment process for parents and staff. Or, if you want your own personalized demo, you can sign up for a live demonstration by clicking the button below.